Frequently Asked Questions

What Do I Do If My Heat Won't Turn On?

Before calling, follow these simple steps...

  1. Make sure your thermostat is set for a temperature that’s above your current room temperature.

  2. Make sure your heating system emergency switch is "ON"

  3. Check the fuses - or circuit breakers - that control  your heating system.

  4. Check the oil level in your tank.

  5. Press your system’s "RESET" button ONE TIME ONLY. (Typically, you’ll find this red button on a small box on the burner.)

How Do I Find My Account Number To Create My Online BillPay Account?

Click here for  How To Find Your Account Number